Frequently Asked Questions

Qatar Accommodation Agency 2022 (QAA) is the Accommodation Service Provider for the FIFA World Cup Qatar 2022™.

The largest variety of accommodation options in Qatar will be available via the Qatar Accommodation Agency 2022 platform, including accommodation solutions that you will not be able to find through other channels, such as cruise ship hotels and fan villages. However, you may choose to book elsewhere.

All international fans will need a Hayya Card to enter the State of Qatar during the tournament.

To receive updates on accommodation, please register and we will add you to our mailing list.

View the official match schedule.

Further information can be found on our website for the various categories of accommodation: Apartments & villas, cruise ship hotels, hotels, and fan villages.

Ticketed fans will be given priority to book accommodation via the Qatar Accommodation Agency 2022. A variety of accommodation options will be available including hotels, apartments and villas, cruise ship hotels, and fan villages.

Please visit the ticketing website for more information.

Qatar Accommodation Agency 2022 only offers accommodation. Tickets must be purchased separately via FIFA.com/tickets.

Packages with accommodation, match tickets, and hospitality can be purchased through Match Hospitality. Qatar Airways offer packages for flights, accommodation and match tickets, and Dalian Wanda (for China residents) offer accommodation and match ticket packages.

At this time QAA is prioritising accommodation sales to match ticket holders. To book accommodation you will need your Ticket Application Number to confirm your booking.

Your Ticket Application Number may not be ready for validation yet via the accommodation booking portal if it is a recent ticket allocation. If you are not able to validate your Ticket Application Number within 48 hours of receiving it, please contact us. Please do ensure that you are using a valid Ticket Application Number, provided by FIFA Ticketing directly, and that you have already made payment for your tickets.

Please find below a step by step guide for securing your accommodation for the FIFA World Cup Qatar 2022™:

1. Secure your match tickets

2. Visit Qatar Accommodation Agency 2022

3. Search our wide range of accommodation options

4. Validate your ticket using your Ticket Application Number and Ticket Application Email

5. Add the rooms to your bag

6. Complete your guest(s) information and make payment

7. Receive your booking confirmation

Once you have completed your accommodation booking, the next step is to complete your Hayya Card application.

The maximum number of rooms bookable online is 9 per day. For any accommodation requests of 10 rooms or more, please contact Qatar Accommodation Agency sales team.

Apartments and villas: The maximum occupancy per bedroom is 2 adults.

Cruise ship hotels: The maximum occupancy for cruise ship hotels is indicated per cabin type.

Fan villages: The maximum occupancy is two per cabin, and maximum occupancy for tents will vary depending on tent size booked.

Hotels: The maximum occupancy for hotels varies per hotel and detailed information can be found on the hotel's website.

Note: In all accommodation types with the exception of hotels and holiday homes, one infant does not count towards the maximum occupancy, so a couple travelling with one infant under the age of 3 at the time of check-in, can reserve a unit with maximum occupancy for 2 adults.

Yes, there are minimum night booking requirements at different stages of the tournament.

For more details about our standard minimum stay policy, please view the Qatar Accommodation Agency sales terms and policy.

You will receive a booking number and confirmation email that verifies your booking has been completed. Closer to the event you will receive your e-voucher and specific guidance regarding your booking, including the check-in and check-out process. Please contact us if you have any further queries.

The e-voucher will be available via your online account closer to the event and you will be notified by e-mail as soon as the document is available.

Yes. By creating an account, you will be able to book your accommodation and manage your reservation online.

The guest data required during the booking process is a general requirement of any visitors entering the State of Qatar.

Qatar Accommodation Agency 2022 would like to ensure that accessible rooms are made available to visitors who require one. Please contact us if you require an accessible room and one of our dedicated team members will assist you.

A baby cot can be requested at the time of booking and is subject to availability. Please note that there is a maximum of 1 baby cot per apartment or villa, fan village and cruise ship hotel cabin.

Apartments and villas: It is not possible to add an extra bed to the unit, with the exception of 1 baby cot which must be requested at the time of booking and will be subject to availability.

Cruise ship hotels: No extra beds can be added to the cabins. We offer many different cabin types with varying bed configurations to suit your requirements.

Fan Villages: No extra beds can be added to the cabins.

Hotels: Please contact us to request an additional bed.

Currently, all apartments or villas need to be booked as an entire unit. If you are looking for something smaller then there are many options for studios and one-bedroom apartments.

Please contact us, where a member of our team will assist you.

Please keep trying as our availability is regularly updated. Please contact us if you have any queries.

Qatar Accommodation Agency 2022 will review requests at the time of booking. Please contact us, and a dedicated team member will assist you further with your enquiry.

Please contact us, where a member of our team will assist you.

Yes, group bookings will be handled by our sales team. Please contact us with details of your request.

Last minute sales will be available online.

Please find below a step by step guide for securing your accommodation for the FIFA World Cup Qatar 2022™

1) Secure your match tickets

2) Visit Qatar Accommodation Agency 2022

3) Search for Holiday Homes under the "Fan Villages & Others" tab on the main page

4) Validate your ticket using your Ticket Application Number/ Hayya Voucher Code/ Hospitality Order Number

5) Add the rooms to your bag

6) Complete your guest(s) information and make payment

7) Receive your booking confirmation

Once you have completed your accommodation booking, the next step is to complete your Hayya Card application.

Should you have any queries then please contact us.

Holiday homes are private rentals and managed by the owner/ operator. Apartments and villas are contracted by the host country and are managed by an appointed hospitality service provider.

Please follow the below steps:

1) View Qatar Accommodation search page.

2) 'View all listings'.

3) Add check-in and check-out dates, no. of units and no. of guests.

4) Click on 'More filters'.

5) Select 'Distance to' and select 'Stadiums'.

6) Click on 'Apply' for search results.

Please follow the below steps:

1) View Qatar Accommodation search page.

2) 'View all listings'.

3) Add check-in and check-out dates, no. of units and no. of guests.

4) Click on 'More filters'.

5) Select 'Distance to' and select 'Metro stations

6) Click on 'Apply' for search results.

Please follow the below steps:

1) View Qatar Accommodation search page.

2) 'View all listings'.

3) Add check-in and check-out dates, no. of units and no. of guests.

4) Click on 'More filters'.

5) Adjust sliding scale 'Price per night' for desired price range.

6) Click on 'Apply' for search results.

Only requests for nearby rooms and baby cots can be made at the time of booking via the website and will be subject to availability. We regret that we are unable to accept or confirm any other special requests.

Please visit the FIFA World Cup Qatar 2022™ accommodation sales terms and policy.

Apartments and villas are room/ unit only and do not include meals.

Cruise ship hotels are available to be booked with breakfast included or full board basis.

Fan villages are cabin only and do not include meals.

Currently, the Hotels booked via Qatar Accommodation Agency 2022 are room only and do not include meals.

Please contact us if you have any questions.

Apartments and villas have fully equipped kitchens and are self-catering. Breakfast is not included. Cruise ship hotels are sold on different board basis with breakfast included as a minimum. Fan Village cabins rates do not include breakfast. Hotels booked via Qatar Accommodation Agency 2022 do not include breakfast. Please contact us if you have any questions about the inclusions in your booking made via Qatar Accommodation Agency 2022.

Currently no tax or service charge applies on accommodation in the State of Qatar. Hence room/ unit/ cabin rates do not include taxes.

However, in case there are additional taxes or service charges introduced by the State of Qatar, Qatar Accommodation Agency reserves the right to increase the prices accordingly. Please visit the FIFA World Cup Qatar 2022™ accommodation sales terms and policy.

Yes. You can book up to nine rooms/ units under your profile. The nine rooms/ units can be in different properties.

The maximum occupancy is clearly shown for each room/ unit type.

There are minimum night booking requirements at different stages of the tournament, please refer to our sales terms and policy.

Apartments and villas: Each unit must contain at least one person aged 18 years or older. One infant (guest under 3 years of age at the time of check-in) is free of charge. Additional infants will count towards occupancy.

Cruise ship hotels: Each cabin must contain at least one person aged 18 years or older. One infant (guest under 3 years of age at the time of check-in) is free of charge. Additional infants will be charged and will count towards room occupancy.

Fan villages: Each cabin must contain at least one person aged 18 years or older. One infant can be added but there may be an additional charge payable on arrival.

Hotels: Each room must contain at least one person aged 18 years or older. Hotels operate differing child and infant policies.

Please contact us if you have any further queries.

It is not possible to book day-use accommodation. An overnight stay must be booked in line with our minimum night stay policy. Check-in and check-out times are specified per property. Please contact us if you have any queries.

Apartments and villas: Check-in: 3pm; check-out: 12pm

Cruise ship hotels: Check-in: 3pm; check-out: 11am

Fan Villages: Check-in: 4pm; check-out: 12pm

Hotels: Times vary for each property.

To ensure you are guaranteed an early check-in, you will need to book the previous additional night i.e. if you are arriving at 9am on 20 November 2022, you will need to book the night of 19 November 2022 to ensure you can check-in to your room/cabin/apartment earlier than the stated check-in time. Please contact us with any questions you may have.

To guarantee a late check-out, you will need to book the previous additional night please book the night you are due to depart. i.e. if you wish to check-out at 8pm on 20 November 2022, you will need to book the night of 20 November 2022 to ensure you can check-out of your room/cabin/apartment later than the stated check-out time. Please contact us with any questions you may have.

Bookings of 10 rooms or more are regarded as a group booking. Please contact the Qatar Accommodation Agency sales team and we will be happy to assist.

Please login to your online account where you can view your existing bookings.

Please login to your online account where you can manage your profile.

Before arrival - Yes. You will be able to manage your booking and make changes from June 2022. Permissible changes include adding and reducing nights on an existing booking, amending reservation dates and room occupancy, and updating guest(s) information. All amendments are subject to availability and the conditions outlined in the sales terms and policy.

Post arrival - No. Once you are checked-in at your property you cannot amend your booking. If you need additional nights, you need to log in to the booking website and make a new purchase. Your booking confirmation/ e-voucher will be sent to you within 15 minutes. Please contact us, if you have any questions.

For further information on the Cancellation and Refund policies, please refer to our sales terms and policy.

No, once you are checked-in at your property you cannot change your booking. If you need additional nights, you need to log-in to the booking website and make a new purchase. Your booking confirmation/ e-voucher will be immediately available. Please contact us, if you have any questions.

Please refer to our sales terms and policy for details on force majeure.

No-shows are non-refundable.

Payment can be made by a debit/ credit card. We accept Visa and Mastercard. FIFA World Cup™ prefers Visa.

Please contact us and a member of our team will assist you.

Yes. You will need to enter the Ticket Application Number and Ticket Application Email of the person(s) that you are buying the accommodation for in order to validate the tickets, complete the booking process and pay for the accommodation.

All online sales will be made in Qatari Riyal (QAR). An estimated value will be shown in US Dollars (USD) which is an indication based on the current exchange rate.

The information on the website is provided from various sources and accommodation providers. Qatar Accommodation Agency 2022 (QAA) does not verify the data provided by the properties and our site contains a disclaimer in this regard. 

Whilst the accommodation providers make every effort to provide accurate information QAA accepts no responsibility for incorrect information and whilst no guarantee can be given, within reason QAA shall make every effort to resolve any complaints brought about by misleading data.

After searching for your required rooms and dates, the results are shown on a map showing the locations of the properties and their proximity to public transport and stadiums.

The MSC World Europa and the MSC Poesia cruise ship hotels will be docked at Doha Port as additional accommodation product for fans to book. These two vessels will remain docked for the duration of the FIFA World Cup Qatar 2022™ for registered guests to move freely on and off just like a hotel.

Qatar is regarded as a very safe country. All apartments and villas are accessible via a secure key similar to a hotel. Staff will be available on site 24/7 during the FIFA World Cup Qatar 2022™.

Yes, we do have accessible rooms. Anyone with accessible room requirements should contact the sales team and we can provide options for a suitable room and property. Please contact us.

Yes, properties and availability are continually being updated on the website.

Apartments and villas are booked on a unit basis and not as individual rooms. You will only share your apartment/ villa with the guests that you booked to stay with you in your unit.

Apartments and villas are booked on a unit basis so the only people that you will share a bathroom with are the people that you have booked to stay with you in your unit. The number of bathrooms per unit varies depending on the size of the apartment/ villa, which is clearly detailed in the property description at the time of booking.

Apartments and villas are booked on a unit basis so the only people you will share your living room with are the people you have booked to stay with you in your unit.

You will only share your apartment/ villa with the guests that you booked to stay with you in your unit.

There is a “no animals/ pets” policy for apartments and villas, and cruise ship hotels. Recognised assistance dogs are allowed, and permission needs to be obtained at the time of booking. For more details, please contact us.

Hotels will have their own policy. Check specific hotel websites for further details.

All distances on the website are direct point to point (straight line) calculations using GPS coordinates for property addresses, stadiums, metro stations and the airport. The information is provided as a guide and with best intentions on accuracy. We recommend all guests view the maps available on the website to make their own assessment of distances.

Local residents who wish to host ticketed family and friends – but not attend matches – do not need to apply for Hayya. However, local residents planning to host ticketed family and friends should follow the below steps in order to provide a seamless experience for their guests:

Hosts should go to the Hayya Site and follow the steps below:

1)Select the ‘Accommodation’ tab and select "Host Family & Friends" from the drop down list.

2)Add Qatar ID details.

3)Add the property name, zone, street, building and unit.

4)Select whether you own or rent the property.

After a property has been added, the below information needs to be added:

1)Name of each guest

2)Each guest’s passport number

3)Each guest’s nationality

It typically takes between 3 to 7 working days for a confirmation and approval, so please check your inbox and junk folder regularly for relevant updates.

Your host will need to register your accommodation within the Hayya portal. Currently up to 10 individuals can be invited as guests by a single host during the tournament.

All properties are fully furnished and equipped for your convenience. More information on facilities in apartments and villas is available to view, as well as within each property description.

Apartments and villas: Most properties have free and dedicated parking in/ or around the building/ compound. This information can be found for each property on the website.

Cruise ship hotels: More information to follow.

Fan villages: There is complimentary parking on open land just outside of Fan Village Free Zone and Fan Village Zafaran. Rawdat Al Jahhaniya has limited parking.

Hotels: Many hotels do offer parking. Please check the individual property information on our website.

Charges may apply. Please contact us if you require any clarification on what a specific property includes.

Apartments and villas: Reception will be available 24/7 days on-property or nearby.

Cruise ship hotels: Yes there is a 24/7 reception.

Fan villages: Yes there is a 24/7 reception.

Hotels: Many hotels do offer 24/7 service. This information can be found for each property on the website.

Please contact us if you require any clarification about the services available at the accommodation you have booked via Qatar Accommodation Agency 2022.

Apartments and villas include fully equipped kitchen facilities. Room service is not available however, you may arrange for food delivery services.

Apartments and villas: Include a washing machine, a drying rack, an iron and an ironing board.

Hotels and cruise ship hotels: Laundry services will be available at additional charges. Please contact us if you require any clarification on what a specific property includes.

Fan Villages: Laundry services will be available on site at additional charges.

This information can be found for each property on the website. Please contact us if you require any clarification on what a specific property includes.

Most properties include WiFi. This information can be found for each property on the website. Please contact us if you require any clarification on what a specific property includes.

Apartments and villas: Your apartment/ villa will be serviced every 3 days.

Cruise ship hotels: Rooms will be cleaned before your check-in and at least twice a week during the guests stay, additional cleaning may be provided upon request.

Fan villages: Cabins will be cleaned twice a week during the guests stay. Additional cleaning is available upon request and chargeable at 30USD per cabin per night.

Hotels: Each hotel has their own housekeeping policy. Kindly refer to the hotel's website directly for latest information.

Apartments and villas: A strict no smoking policy is maintained within all apartments and villas.

Cruise ship hotels: Smoking inside the cabins is not allowed. Smoking will only be allowed in designated smoking areas.

Fan villages: Smoking inside the cabins is not allowed.

Hotels: Please refer to the individual property page for details of designated smoking areas.

Apartments and villas: All have a fully equipped kitchen, including an oven and a hob to facilitate your self-catering needs. Guests are not permitted to bring items with heating elements or open flames.

Cruise ship hotels: No. Guests are not permitted to bring items with heating elements or open flames on board.

Fan villages: No. Guests are not permitted to bring items with heating elements or open flames in to the village.

Hotels: Please refer to the individual property page for details of in-room facilities available.

Yes apartments and villas include fully furnished kitchens.

All properties have members of staff who are English-speaking. Should you require assistance please contact us in advance, prior to your arrival.

No, Qatar Accommodation Agency 2022 does not provide/ arrange transportation. Please visit Transport in Qatar for further information and options.

Yes, all our apartments and villas have air-conditioning which provide cooling only.

Yes, bed linen and towels are provided in apartments and villas. Housekeeping services will be provided every 3 days.

Transportation options, including clean energy buses, the metro, bicycles and e-scooters. Learn more about using transport around Qatar.

Apartments & villas: Luggage storage will be available 24 hours, 7 days a week on-property or nearby for arriving and departing guests only. Overnight luggage storage is not available.

Cruise Ship Hotels: You can drop your bag at the Luggage drop-off area prior to check-in only. Upon your return you will have to conduct the full check-in process. Apart from this service, there is no luggage storage/ hold facilities at the port.

Hotels and holiday homes: Please consult with the reception desk/ concierge with regards to any luggage storage requests.

Fan village cabins: Luggage storage is limited and available at the front desk on a first come first serve basis. This service is limited to 4 hours before check-in for 4 hours after check-out.

Fan village Al Khor: Luggage storage is available. Please consult with reception/ front desk upon arrival for further information.

You room rate will include your cabin, meals (depending on your package reserved) and entertainment at the cruise ship hotel. With regards to the meals, please refer to the board basis your room was reserved under (e.g. bed & breakfast or full board)

The following are not included in your room rate:

• Specialty restaurants (food and beverage offers/ à la carte and cover charge)
• Meals not included in the reserved board basis
• Bar
• Mini bar
• Shops & sundry shops
• Photo
• Spa area, spa treatments, spa retail, all spa services in general, hairdresser, private fitness services and some group classes in the gym
• Laundry
• Room service
• Communication services (phone, fax)
• Shore excursions and related services
• Medical services
• Entertainment: baby phone rental, Pieper, kids around the clock services
• Any shows and related offers
• Games arcade
• Baby sitter

Breakfast (06:00 – 10:00)

American Breakfast, various cold cuts, cheese, dairy products, breads, bread rolls, danish pastries, cakes, international cuisine options, fruits, tea, coffee, juices, hot water.

Lunch (12:30 - 17:30)

Various appetizers such as cold cuts, cheese, grilled vegetables, various salads, dressings, salad condiments, meat dishes, side dishes, vegetarian dishes and desserts.

Tea time

Various cakes, tarts, desserts and cookies offered, hot water, coffee, warm snacks such as pizza, burgers, fries, selection of salads with condiments and dressing.

Dinner (19:30 - 24:00)

Various appetizers, such as cold cuts, cheese, grilled vegetables, various salads, dressing, salad condiments, bread, bread rolls, vegetarian dishes and desserts.

The following meals in the participating restaurants are included. Bars, specialty restaurants, room service and the mini-bar in your cabin are not included:

Breakfast (06:00 – 10:00)

American breakfast, various cold cuts, cheese, dairy products, breads, bread rolls, danish pastries, cakes, international cruisine options, fruits, tea, coffee, juices, hot water.

Lunch (12:30 - 17:30)

Various appetizers such as cold cuts, cheese, grilled vegetables, various salads, dressings, salad condiments, meat dishes, side dishes, vegetarian dishes and desserts.

Tea time

Various cakes, tarts, desserts and cookies offered, hot water, coffee, warm snacks such as pizza, burgers, fries, selection of salads with condiments and dressing.

Dinner (19:30 - 24:00)

Various appetizers, such as cold cuts, cheese, grilled vegetables, various salads, dressing, salad condiments, bread, bread rolls, vegetarian dishes and desserts.

Buffet restaurant offering all day menu: snacks such as pizza, burgers and hot dogs.

Late night snacks will be available with reduced offerings (pizza and hot sandwich bar, variety of salads and desserts). A variety of beverages served by the glass in the main restaurant during lunch and dinner hours and in the buffet area during assigned lunch and dinner hours only: white, red, rose and sparkling wines, draught beer, mineral water, fountain soda, fruit juices. MSC reserves the right to limit the offering of alcoholic beverages to safeguard health and safety on board.

Restaurants participating in the full board package:

MSC Poesia:Il Paladino, Le Fontane, Villa Pompeiana and L’Obelisco.

MSC World Europa:La Foglia, Bubbles, PS Hexagon, STB Esagono, Il Mercato, La Brasserie, Luna Park Pizza & Burger.

In addition to the full board inclusions, guests with a yacht club reservation have access to the exclusive pool area and restaurants:

• Breakfast/lunch/dinner will be served in the dedicated Yacht Club Restaurant.
• Access to Pool Grill in the dedicated yacht club pool area with a variety of special dishes, snacks during daytime, and a reduced variety of breakfast options, dependent on weather condition (as this is an outdoor area).

In addition, the following options are included for guests staying in yacht club rooms when visiting the Yacht Club Restaurant, Top Sail Lounge (Yacht Club Bar) and Yacht Club Pool Grill:

• Hot drinks (coffee, tea, espresso, cappuccino etc.).
• Non-alcoholic drinks (soft drinks, juices, water).
• Selected alcoholic drinks (variety of beer, wine, prosecco).
• Assortment of long drinks, cocktails, and spirits (whiskey, vodka, gin, amari etc.).
• Premium spirits, champagne and exclusive wines are excluded.

MSC Poesia: 7 different production shows, with 2 performances a day of the same show. 4 Hours of live music per day in various outlets divided in 1 quintet, one quartet, 1 trio, 2 duos, 2 singles. Kids Club will operate between 09:00 to 23:00, and Teens Club from 16:00 to 01:00.

MSC World Europa: 7 different production shows, with 3 performances a day of the same show. 30 musicians performing 4 hours of live music in various outlets. Shows in the Europa Theatre. Kids Club will operate between 09:00 to 23:00, and Teens Club from 16:00 to 01:00.

On both cruise ship hotels:

• Gym by Technogym
• Non-alcoholic drinks (soft drinks, juices, water).
• Mini safe on the cabin for valuables
• Pools and jacuzzis in public areas
• Kids and teens area
• Wi-Fi

In line with local regulations, the casinos will not be in operation.

It is not possible to reserve or purchase additional services in advance. Reservations for additional services can only be made on board.

This information will be sent to you after receiving all the below personal information details for you and your guests, no later than 48 hours prior to check-in.

• First name
• Last name
• Date of birth
• Place of birth
• Gender
• Nationality
• Passport number
• Passport issue date
• Passport expiration date
• Passport place of issue

Due to in-cabin storage limitations, it is advisable to limit your luggage to one piece per guest. Soft material luggage makes better use of space than hard shell.

Maximum baggage allowance is 100 kg and 8 pieces among all Guests in the same cabin.

Prams and wheelchairs are always allowed but must be kept in cabins and must not block any exits when in use around the Vessel.

All luggage is to be kept in the cabin, keeping all exits free of any obstacles.

Things NOT to pack (all forbidden on board): Own alcohol and food & beverages, firearms, sharp objects such as blades and scissors, flammable and explosive material, drones, items with heating elements or open flames, such as clothing irons, kettles, candles, incense sticks.

Things you can leave at home: Pool towels or hairdryers (you’ll find these in your cabin)

Things to keep in your hand luggage: travel documents, money, jewellery, electronic devices, medicines, nappies, and any other valuables or items you may need at short notice.

Before you travel

• Please ensure that you send the required passport details for all guests travelling in your party, so that we can send your e-ticket and bag tag.
• Check the luggage limitations and list of prohibited items to ensure your bags are packed accordingly.
• Make sure your bag tags are printed before you travel.
• It is advised to have the health declaration forms for all guests filled out shortly prior to departure.

Arriving at the Grand Terminal

• The check-in will be open 24 hours. Embarkation and cabin access is not guaranteed before 3pm.
• Have your accommodation voucher, e-ticket and ID for all guests handy and ready for inspection.
• Make sure your bag tags are now attached to your bags.
• Follow the signs to your cruise ship hotel bag drop.

Bag Drop

• You may now drop your bags at the designated area. After inspection, your bags will be delivered to your cabin.
• You may now proceed to check-in.

Check-in

• Travel IDs of all guests and accommodation voucher will be checked.
• During check-in, a photograph of each guest will be taken.
• A Cruise Card (also known as Key Card) will be issued for each guest. The Cruise Card is used to enter the terminal, board the ship, open the cabin and optionally to make purchases onboard. To activate the purchase functionality, the guest has the option to register a credit card either at the time of check-in or onboard. They also have the option to make a cash payment, but onboard only.
• You are now ready to board!

Luggage may take up to 2 hours to reach the cabin upon arrival.

Yes, If you have a valid booking for that day and a tag with the cabin number, you can drop your bag at the luggage drop-off and return later to complete the check-in. It is advisable to provide a contact phone number at the point of bag drop so that security can contact you in case there is any issue during the inspection process.

Yes but only on your check-in day. Upon arriving at the grand terminal drop your luggage at the designated area. It will be screened and when authorized, it will be delivered to the crew to be placed inside the cabin. For departure there is no luggage storage service.

Taxis, Uber and Careem will be allowed to access The Grand Terminal area. There will be a section dedicated for them on the road in front of The Grand Terminal.

There will be shuttle services to the Airports (Hamad International Airport and Doha International Airport) and to the Al-Ghanim transport hub from where guests will be able to connect with other shuttle services, metro service, taxis and Uber. Metro service will available 24/7, except Fridays from 3am to 9am. For transport related queries please visit https://www.qatar2022.qa/en/transport

Package deliveries are not allowed on board the ship and won't be accepted on behalf of the guests. Please co-ordinate with the person delivering your package to meet you at The Grand Terminal.

Food and beverage from outside the cruise ship hotels are not allowed on board.

The following facilities are available:

• Kids Club operating hours: 9:00-23:00.
• Teens Club operating hours: 16:00-1:00.
• Children ages 0 to 2 are required to have a legal guardian present in the Baby Club.
• MSC Cruise youth staff will supervise children ages 3 to 11. The presence of a legal guardian is not required.
• Teenagers ages 12 to 17 will have entertainment activities dedicated to them and youth staff always available. The presence of a legal guardian is not required.
• All children's entertainment activities run by youth staff and access to children's areas are free of charge.
• A daily program with all children's and teen activities will be printed daily and posted in the cabins with children/teens (it will also be available at guest services and in the kids areas).
• All children's areas with youth staff will remain open during football matches (until 15 minutes after games end).
• No in-cabin babysitting is offered, only group babysitting in the kids areas.
• Parents/legal guardians of children can exit the ship and leave their children at the Kids Club during opening hours.
• Opening times of kids/teens areas may be subject to change and may be adjusted around guests needs.
• For safety and child protection reasons, adults are not allowed inside the kids areas during activities with youth staff.

For your convenience check-out should be arranged via on-board reception so that your luggage can be taken to baggage claim at the terminal. Should you prefer to carry your luggage while disembarking, this is also allowed.

In detail:

• Disembarkation luggage tags can be obtained from the crew. Guests can leave their luggage outside the cabins prior to disembarkation, between midnight and 02:00am, fully tagged if they don't want to carry them on their way out of the ship. The luggage can then be collected at the baggage claim area inside The Grand Terminal.
• Guests can leave the ship without doing any special check-out procedure, unless they dispute some of the expenses, or if they made a cash deposit at the check-in and have a positive balance.
• Physical disembarkation time is by 11am.